Skip to main content
NIS2 {{ nis2Badge }}

Your digital right hand in IT.

With our blend of solving, preventing and protecting, we think along and look ahead. A team of specialists takes care of system management, cloud, workplaces and business Apple and Microsoft environments, from Eindhoven, Breda and Antwerp. Together we make your organisation efficient and scalable.

Independent advice Our own engineers, no reselling
NEWBLEND AGENT — {{ demoTitle }}
{{ demoQuestion }}
{{ step.text }}
{{ demoAnswer }}

Example scenarios. A Newblend agent works within your own Microsoft tenant or an environment we manage for you.

ISO 27001 implementation and audits Led by specialists Working in line with NIS2 Eindhoven, Breda & Antwerp

Newblend partners: Microsoft 365, Apple, Adobe Creative Cloud, WithSecure, Huntress, NinjaOne, KPN, Hikvision, Lenovo, CodeTwo, Arche, Spike Academy and Cybersecurity training.

In short
  • Newblend is an IT service provider with offices in Eindhoven and Breda (Netherlands) and Antwerp (Belgium), led by a team of specialists.
  • The offering consists of four blends: Solve, Prevent, Protect and Assure, available separately or combined.
  • Newblend helps organisations with ISO 27001: implementation and internal audits.
  • The Dutch Cybersecurity Act, the transposition of NIS2, came into force on 15 August 2026.
Last updated: 10 November 2026
What we do

Four pillars, one point of contact

Newblend provides IT management, cloud, workplaces and AI implementation. You have one contact for technology, commercial matters and projects — even if the question spans several pillars.

Apple for business

Mac, iPad and iPhone, set up for work

Newblend manages Apple devices the way you expect in a business environment: centrally rolled out, secured, and alongside your existing Microsoft 365 environment. Not a consumer service, but management with logging, policy and a point of contact.

Apple workplace management

Mac, iPad and iPhone under management: updates, policy, support and replacement. One contract for the whole fleet.

Zero-touch rollout

Through Apple Business Manager a new device comes out of the box fully configured. The employee signs in and works.

From Windows to Mac

Migration per team or organisation-wide, with a plan for files, licences and the applications that need to move.

Apple alongside Microsoft 365

Entra ID, Teams, SharePoint and Outlook work on the Mac just as on Windows. One identity, one security policy.

Service and repair

Diagnosis, repair and loan devices, so a broken device does not cost a day of productivity.

Security and NIS2

Disk encryption, MDM policy, patch management and logging — the Apple fleet falls under the same duty of care as the rest.

For IT companies and MSPs

Servicedesk as a Service

We answer the phone for your company, help your customers and email on your behalf — entirely under your name. Temporarily during leave, sickness or peak periods, or structurally as permanent staffing of your servicedesk.

View the five delivery models

1st and 2nd line

Taking, resolving and escalating requests. We work in your ticketing system and according to your work instructions.

Under your name

To the end customer we are an employee of your organisation. Phone, email, ticket, chat and Teams, in Dutch and English.

Your customers remain your customers

Set out in the contract: we do not approach or take over our clients' end customers.

AI & automation

AI that actually works in your business

An AI pilot that gets stuck in demos delivers nothing. Newblend starts with the process: which step takes too much time, which systems are involved, and what an agent may decide on its own. Then we build it, connect it to your existing systems and train your colleagues.

What is an AI agent?

An AI agent is software that carries out a task on its own: it receives an instruction, consults systems, makes a decision within predefined rules and performs an action — without a person directing every step.

Strategy & advice

We map where AI adds value in your organisation and where it creates risk. Including a GDPR and AI Act review.

Read about AI strategy and advice

Agents & automation

We build agents that run through your business processes and connect them to the systems you already use.

See how we build AI agents

Adoption & training

Technology nobody uses is money wasted. Together with Spike Academy we train your colleagues.

Read about AI adoption and training
How a Newblend agent works

Trigger, decision, integration, action, feedback

  1. 01
    Trigger

    An email, form or event in a system.

  2. 02
    Decision

    The agent checks against the rules you have defined.

  3. 03
    System integration

    Retrieving data from ERP, CRM, HR or Microsoft 365.

  4. 04
    Action

    Create a ticket, draft a quote, send an email.

  5. 05
    Feedback

    Confirmation to the user and logging for audit.

The three AI maturity levels

Newblend places organisations in three levels. The AI scan determines where you stand and what the next sensible step is.

Table 1. AI maturity levels according to Newblend.
Level What you recognise Next step
1. Exploring Colleagues use separate AI tools on their own initiative. No policy, no visibility of what data leaves. Set up an AI usage policy and a secure work environment.
2. Applying AI is in the standard tools, for example Microsoft Copilot. Usage varies strongly per department. Steer adoption and build the first agent on a defined process.
3. Automated Agents run in production, connected to business systems, with logging and ownership. Scale up to more processes and formalise governance.
Cybersecurity & NIS2

The Cybersecurity Act has applied since 15 August 2026

According to the Dutch government, the Cybersecurity Act, the Dutch transposition of the European NIS2 directive, came into force on 15 August 2026 and affects around 8,000 organisations in 18 sectors. The law imposes a duty of care and a reporting obligation, and makes directors personally accountable.

If it does not apply to you, you will probably still get NIS2 through your clients: supply chain responsibility means they will set requirements for their suppliers.

What is an essential entity?

An essential entity is an organisation in a highly critical sector that falls under the strictest NIS2 supervision regime, with proactive checks by the supervisor.

{{ nis2CardLabel }}

The law is in force. The duty of care and reporting obligation apply now. Request the NIS2 check to see what applies to your organisation.

{{ nis2Days }}
days
{{ nis2Hours }}
hrs
{{ nis2Mins }}
min
{{ nis2Secs }}
sec
Request the NIS2 check

Seven questions. You know straight away whether the duty of care applies to you.

Table 2. Essential versus important entities under NIS2.
  Essential entity Important entity
Industries Highly critical sectors, such as energy, drinking water, digital infrastructure and healthcare Other critical sectors, such as postal services, waste management, food and digital providers
Supervision Proactive: checks even without cause Reactive: checks after an incident or signal
Duty of care Same measures as important entities Same measures as essential entities
Reporting obligation First notification within 24 hours of detection First notification within 24 hours of detection

More explanation is on the page about NIS2 and the Cybersecurity Act, including the difference with the Belgian transposition via the Centre for Cybersecurity Belgium. If you first want to know objectively where you stand, we carry out an independent IT audit against NIS2, ISO 27001 or NEN 7510.

Industries

Every sector has its own requirements

A manufacturer with machines on the network has different requirements from a school or a healthcare institution. Newblend works for these sectors in the Netherlands and Belgium.

What it delivers

Six reasons to outsource it

Cost savings

Fixed monthly fees per workplace and reasoned advice on every investment. No surprises on the invoice.

Flexibility

Scale up and down as your organisation changes, without having to hire people yourself.

Time savings

We monitor proactively and resolve issues before they affect you. You keep time for your own work.

Attention to detail

Our engineers implement it themselves. That is why we know your environment down to the configuration.

Satisfied employees

A workplace that simply works, with support that answers and already knows the context.

Latest technology

From Microsoft 365 to AI agents: we test it ourselves first and only then advise.

Table 3. Doing it yourself versus outsourcing to Newblend.
  Doing it yourself Outsourcing to Newblend
Knowledge Dependent on one or two internal people A team with network, cloud, security and AI specialists
Availability Holidays and sickness are a risk Continuity set out in a service agreement
Costs Fixed payroll costs, regardless of demand Variable: you pay for what you use
Compliance Working out yourself what NIS2 and ISO 27001 require ISO 27001 implementation and audits
About Newblend

Led by a team of specialists

Newblend is led by a team of specialists: network and infrastructure engineers, cloud and Microsoft 365 administrators, Apple specialists, security engineers and AI developers. Whoever sets up your environment is also the person you get on the phone.

Customers are not a number to us. You have a fixed point of contact who knows your organisation, and behind that contact is the team that built your environment. Read more about Newblend or see which partners we work with.

5
specialisms in-house
3
offices, NL and BE
12
technology partners
Diagram · how the services fit together
Network and infrastructure
Cabling, Wi-Fi, firewalls, fibre
Cloud and software
Microsoft 365, migrations, backup
Managed workplaces
our blends, from one workplace
AI and automation
Strategy, agents, Copilot
Brought together in
One fixed point of contact
Technology, projects and commercial matters with the same person, who knows your environment. Implementation and management by our own engineers.
Set out in
SLA response times
Standard response within four hours during office hours
Monitoring 24/7
Alerts are assessed and followed up
Reporting
Usable in your ISO and NIS2 file

Four pillars, one point of contact, agreed arrangements. This is how the services work in practice.

Knowledge base

Explained without jargon

View all articles in the knowledge base
NIS2 · 12 June 2026

Does the Cybersecurity Act apply to me? How to find out

The most frequently asked question about NIS2 is also the simplest: does it apply to me? The answer depends on your sector, your size and your position in the supply chain.

Read how to determine whether NIS2 applies to you
AI · 15 July 2026

The first AI agent in your business: where to start

Most AI projects that fail, fail on the choice of starting point. Not on the technology, but on the process you start with.

Read how to start with AI agents
Workplace · 2 June 2026

Rolling out Microsoft Copilot without it getting bogged down

Copilot is switched on in ten minutes. That is exactly the problem: it immediately finds everything an employee formally has access to.

Read about rolling out Microsoft Copilot
Frequently asked questions

Straight answer

Does NIS2 apply to me as an SME?

That depends on your sector and size. The Cybersecurity Act affects organisations in 18 designated sectors with more than 50 employees or more than 10 million euros turnover. Smaller organisations usually fall outside it, but still get NIS2 through their clients in the supply chain. With the Newblend NIS2 check you know in two minutes.

What does it cost to have an AI agent built?

We usually build a first working AI agent for one defined process in a few weeks. The costs depend on the number of system integrations and the complexity of the decision rules. Newblend always starts with a defined pilot, so you can measure the return before you scale up.

What is the difference between an IT supplier and an ICT partner?

A supplier sells you a product. An ICT partner advises independently on the solution, implements it with its own technical expertise and remains responsible for management. Newblend charges the same price as the manufacturer, without markup, and earns from implementation and management.

Does Newblend also work in Belgium?

Yes. Newblend has an office at Brusselstraat 51, 2018 Antwerp, serving customers in Flanders and Brussels from there. The Belgian NIS2 transposition runs through the Centre for Cybersecurity Belgium and differs in parts from the Dutch Cybersecurity Act.

Does Newblend help with ISO 27001?

Yes. Newblend helps organisations implement ISO 27001 and carries out internal audits. Certification itself is done by an independent certification body.

How quickly can Newblend take over management?

An IT scan of the current environment is followed by a takeover plan with a fixed schedule and price. Taking over day-to-day management of an average SME environment takes a few weeks, including documentation, monitoring and the transfer of admin rights.

More questions are on the frequently asked questions page.

Get acquainted

Book an introduction

A half-hour conversation, at your place or online. We look at your current environment and tell you honestly where the gains are. Prefer to look yourself first? Take the NIS2 check or the AI scan.

Eindhoven — Netherlands
Klokgebouw 146
5617 AB Eindhoven
+31 (0)88-2022000
info@newblend.nl
Mon to Fri 09:00 – 17:00
Visits by appointment only
Antwerp — Belgium
Brusselstraat 51
2018 Antwerpen
+31 (0)88-2022000
info@newblend.nl
Mon to Fri 09:00 – 17:00
Visits by appointment only

Prefer a call? Mention it in your message. We respond within one working day.

Curious what could be better in your environment? NIS2 check Book an introduction