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About us

A team of specialists, not a reseller

Newblend was formed from the merger of Newblend (founded in 2011) and Spike Systems (founded in 1982), two IT companies that complement each other. We build and manage the environments we advise on, with our own engineers, from our head office in Eindhoven and offices in Breda and Antwerp. And we stand behind a number of other IT companies with helpdesk and specialist support.

In short
  • Newblend was founded in 2011; Spike Systems, a family business, in 1982. Merged into Newblend Solutions B.V. since 1 October 2026.
  • Led by a team of specialists from five disciplines.
  • Head office at Klokgebouw 146 in Eindhoven, with offices in Breda and Antwerp.
  • Customers from 1 to 25 workplaces, plus other IT companies that use our helpdesk and specialists.
Last updated: 10 November 2026
How we came about

Two companies, five disciplines, one team

Newblend was founded in 2011 in Eindhoven and is strong in Apple and the workplace experience. Spike Systems was founded in 1982 and is a family business with a long track record in management, networks and security. Since 1 October 2026 the two companies have merged into Newblend Solutions B.V., and we continue together under that flag.

Newblend is led by a team of specialists, not by one generalist. Five disciplines sit at the table: workplace and management, network and infrastructure, cloud and Microsoft 365, cybersecurity and compliance, and AI and automation. Whoever answers your question practises that discipline every day.

What we are not: a reseller. Implementation and management are done by our own engineers. That sometimes makes us grow less quickly and usually makes us better at solving what is really going on.

Who you talk to

The team behind Newblend

These are the people responsible for day-to-day management and delivery.

Mark Crommentuijn

Managing Director

Guillaume van Genk

Commercial Director

Joost Lauwen

Engineer
What we stand for

Engaged, rational, efficient

With our blend of solving, preventing and protecting, we think along and look ahead. Together we make your organisation efficient and scalable.

Engaged

  • Approachable and human
  • Personal attention
  • Thinking beyond the question

Rational

  • Honest advice
  • Always thinking in solutions
  • Up-to-date IT knowledge

Efficient

  • Local network of experts
  • Always reachable
  • Scalable solutions
How we work

Four things that do not change

One fixed point of contact

You have a contact who knows your organisation, for technology, commercial matters and projects. No phone menu, no changing account managers.

Our own engineers

We do not outsource implementation. Whoever built your environment also manages it.

Independent advice

We keep the number of suppliers per category limited, so we really know them. What we advise depends on your requirements and budget.

Demonstrably in order

Help with ISO 27001 implementation and internal audits for your own organisation.

Working with other IT companies

We are the helpdesk behind other IT companies

Part of our work is not visible from the outside: for several IT companies we provide the helpdesk and support for their own customers. The customer calls their trusted IT provider; on the other end of the line is a Newblend engineer. For some partners we handle the full first line, for others only the escalations that need specialist knowledge.

The reason fellow companies call us is almost always the same: capacity or specialism. A four-person MSP cannot offer 24-hour monitoring, cover a holiday period or go deep in every field. We do have that scale, without the cumbersome structure of a large provider. Our engineers work in comparable environments every day, so the learning curve is short.

What we pick up in practice: the first line during peaks, holidays and sickness; second- and third-line escalations on Microsoft 365, Entra ID, Intune and networks; monitoring and patch management with automatic ticket creation; security incidents and MDR alerts; NIS2 and ISO 27001 questions a partner has not made time for; and increasingly AI questions from end customers, where we do the implementation and the partner keeps the contact.

For the end customer nothing changes. We work under the partner's name or our own, exactly as agreed. We work in the partner's ticketing system or in our customer portal. And, important for trust: we do not take over a partner's customers. That is set out in the contract, not just agreed with a handshake.

It works just as well the other way round. If a project includes a part that is not our strength, such as sector-specific software or a specialism a partner masters better, we bring them in. That is a better answer for everyone than pretending you can do it all yourself.

An IT company yourself and looking for backup?

We make fixed agreements on availability, response times, escalation paths, confidentiality and rates. Get in touch via the contact page; the first conversation is about what you want to hand over and what you want to keep.

For partners

What we do for fellow companies

Helpdesk and first line

Full first line or overflow during peaks, holidays and sickness. Under your name or ours, in your ticketing system or ours.

Second and third line

Escalations on Microsoft 365, Entra ID, Intune, networks and servers. With feedback you can pass on to your customer yourself.

Monitoring and patch management

Monitoring 24 hours a day with automatic ticket creation, so you can offer customers that service without your own night shift.

Security and MDR

Assessment and follow-up of MDR and EDR alerts, incident guidance and the reporting that goes with it.

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NIS2 and ISO 27001

Baseline assessments, measures plans and documentation for your customers, with you as the point of contact.

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AI implementation

We build the agents and the Copilot rollout, you keep the customer relationship. Including a GDPR and AI Act review.

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How a partnership starts

In four steps

  1. STEP 01
    Explore

    What do you want to hand over, what do you keep, and which customers does it affect. Including what is off-limits: naming, contact moments, boundaries.

  2. STEP 02
    Agreements

    Availability, response times, escalation paths, rates, confidentiality and a non-compete agreement regarding your customers.

  3. STEP 03
    Set up

    Arrange access, documentation and ticket flows. We start with a limited group of customers, not everything at once.

  4. STEP 04
    Scale up

    If it works, we expand. We periodically evaluate lead times, resolution rate and what your customers notice.

Frequently asked questions

Do you take over partners' customers?

No. That is set out in the contract. A partner who engages us should not have to think about it for a second.

Do you work under our name?

If you want, yes. We can work fully white-label, or join visibly as a specialist. Both happen.

Do you use our ticketing system?

We can. For many partners we work in their own system, so their customer history stays in one place. Otherwise we use our customer portal.

What about liability and confidentiality?

We set that out before we start, together with the data processing agreement.

Can you also provide support in Flanders?

Yes. With offices in Eindhoven, Breda and Antwerp we work on both sides of the border in the same way.

How small or large does a partner need to be?

It does not matter. We work with sole traders looking for backup and with firms of dozens of people who lack one specialism.

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Work together or get acquainted?

Whether you are an end customer or a fellow IT company: the first conversation takes half an hour and costs nothing.