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Industry

IT for MSPs and IT companies

Part of our work is invisible to the end customer. We stand behind other IT companies: we answer the phone, resolve tickets and supply specialist knowledge a small team does not have in house. Under your name, following your process.

In short
  • We take on first and second line support, temporarily or permanently.
  • We work in your ticketing system, under your name.
  • Five delivery models, from overflow to full staffing.
  • Contractually agreed: your customers stay your customers.
What we do

What we deliver to IT companies

Service desk as a service

We take calls by phone, email, ticket, chat and Teams, in Dutch and English. First and second line, resolved or escalated with context.

See the models

Specialist second and third line

Security, Microsoft 365, Entra ID, networking and firewalls. Knowledge you do not want on the payroll full time but occasionally need badly.

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Independent IT audits

An audit against NIS2, ISO 27001 or NEN 7510 at your customer, carried out by a party that is not also the supplier.

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Projects and rollout

Migrations, network refreshes and workplace rollouts. We supply the engineers, you keep the customer relationship.

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Apple in a Windows world

Apple Business Manager, zero-touch deployment and Windows-to-Mac migrations. Many IT companies do not have this in their team.

Cover for leave and illness

A team of two cannot plan a holiday without leaving a gap. We fill that gap, following the same work instructions, with no onboarding at every handover.

How it works

Invisible to the end customer

To the end customer there is no difference between your own staff and ours. We answer with your company name, email from your domain and log in your system. What we do is readable in your ticket history, not ours.

Your systems, your process

We log in to your ticketing system, RMM and documentation. No duplicate administration and no export files to merge later.

Work instructions up front

Before we start we record per customer what we may and may not do: which actions independently, what escalates to you, and at what urgency.

Five delivery models

From overflow at peak times to full staffing of the service desk. You choose per period and can switch between them.

Dutch and English

Both languages on every channel. For Flemish customers the team speaks Dutch without an accent barrier.

Monthly reporting

Ticket volume, lead time, first line resolution rate and the recurring problems. Usable in your own customer reporting.

Your customers stay your customers

Contractually agreed. We do not approach our clients’ end customers, during or after the engagement.

Frequently asked questions

Will you take over our customers?

No. The contract states that we do not approach or take over our clients’ end customers, not even after the engagement ends.

Will the end customer notice it is us?

No. We answer with your company name, use your email signature and log in your ticketing system.

Can we use this temporarily?

Yes. Overflow at peak times, cover for leave or illness, or fixed staffing per week. You can switch between models.

How quickly can you start?

After an intake on your systems and work instructions, a start within two weeks is normal. For urgent cases we look at what is possible sooner.

Do you work on site at our customers?

Yes, for projects and rollout. Within Noord-Brabant and the Antwerp region that is easiest to schedule.

What does it cost?

That depends on the model and the volume. For fixed staffing we work with a monthly rate per half day, for overflow per ticket or per hour.

Want to talk through your staffing?

Tell us what is going wrong in your service desk staffing. We will say honestly whether we are the right party for it.