Working at another IT provider right now?
Then you know where it pinches. Logging hours on tickets you did not solve yourself. Advice overruled because there is a licence target. An environment you never saw take shape, so you are always reconstructing what your predecessor did.
Here it works differently. You have your own customers whose environments you built yourself. We earn from implementation and management, not from passing on licences, so your advice does not have to serve a sales quota. And if you think something should change, there is one layer between you and the director.
We look for people who want to finish things. No nine-to-five mentality expected, but no hero culture where overtime is normal either: monitoring and fixed SLA terms mean most problems do not start at six in the evening.
Send us a message anyway through contact. We have created a role before for someone we wanted.
IT engineer, second and third line
You are the point of contact for your own group of customers: from a law firm with twelve workplaces to a manufacturer with a hundred. You solve what the first line cannot, and you build the environments yourself.
What you do
Management and projects mixed, with your own customers instead of an anonymous queue.
- Resolving escalations from the first line
- Setting up and managing Microsoft 365 environments, including Entra ID and Intune
- Carrying out migrations from local servers to the cloud
- Contributing to advisory projects and inventories at new customers
- Keeping documentation you rely on yourself
What you bring
Experience in mid-sized business counts for more than a list of certifications.
- Three years or more experience in IT management, preferably at an MSP
- You know Microsoft 365 and Windows Server inside out
- You can explain what you do to someone without an IT background
- A driving licence, because you also visit customers
- Fluent Dutch, English good enough for documentation
What we offer
A role in which you shape your own work.
- Competitive salary
- Your own customers and a say in how their environment looks
- Certifications and training through Spike Academy
- A good laptop and phone, because you use them daily
- Short lines: one layer between you and the director
AI consultant and automation engineer
We build AI agents that genuinely run in production: connected to ERP, CRM and Microsoft 365, with fixed decision rules and logging. You walk through the process with the customer and then build what is needed.
What you do
From process analysis to a working agent in production.
- Walking through processes with the people who do the work
- Drawing up business cases: time saved, integrations, costs and risk
- Building agents and connecting them to existing systems
- Testing against the GDPR and AI Act, together with our advisers
- Guiding adoption and training key users, together with Spike Academy
What you bring
A combination of building and sitting at the table.
- Experience with automation, integrations or scripting; the language matters less than the way you think
- You can take a process apart and pull out the exceptions
- Familiar with Microsoft 365 and API integrations
- You dare tell a customer that AI has nothing to offer them yet
- Fluent Dutch, English for documentation and models
What we offer
The chance to help build a service.
- Competitive salary
- Helping build our youngest service, with real customers and real data
- Covering the whole of the Netherlands and Flanders
- A training budget and time to experiment
- Short lines: your proposal does not pass through six layers
Service desk agent, first line
You are the first voice a customer hears. Here that does not mean transferring and closing, but solving as much as you can yourself, with the time to do it properly.
What you do
First line with room to learn and grow.
- Taking reports by phone and portal, and picking up straight away what you can
- Rolling out workplaces and showing users around
- Adjusting accounts, licences and permissions when people join or leave
- Recording tickets so a colleague can continue without a follow-up call
- Shadowing the second line to learn the trade
What you bring
Service minded, curious and not afraid of the phone.
- An affinity with IT; a vocational qualification or first work experience is enough
- You stay calm when someone calls irritated
- You write a ticket someone else can read
- Fluent Dutch, English or French is a plus in Antwerp
- No years of experience needed: willingness to learn counts for more
What we offer
A starting point with prospects.
- Competitive salary
- Guidance from experienced engineers, no script to read out
- A path to second line, network or security
- Training through Spike Academy
- Fixed working hours within 09:00 to 17:00
Frequently asked questions
Can I apply without a CV?
Yes. Send a message saying what you do and where you come from. The conversation matters more than the document.
Is working from home possible?
Partly. Management and project work can largely be done remotely, but we are also on site at customers and at the office. Fully remote does not suit this work.
Do you work with freelancers?
Sometimes for specific projects. The roles above are meant for permanent colleagues.
What if I live in Flanders?
Then Antwerp is your base. We work on both sides of the border with the same way of working.
Interested?
Send a message through the contact page or call +31 (0)88-2022000. You will get an answer within two working days.